How To Take Back Your Time
One of the ways to free up your schedule and reclaim control of your time is delegation - one of the 4Ds of time management. Business owners delegate tasks to their managers, while managers delegate to employees in the back office or at the frontlines. But what if you have a very small team? Or worse, you are the one-(wo)man team!
Handling calls and emails as well as data gathering and reporting are the most common but important tasks that consume time in day-to-day operations. Having a dedicated call center for such tasks helps business leaders and teams focus on key pursuits. However, owners and managers are not quite sure how to set up a call center or simply find the task daunting. Instead of setting up a call center in-house from scratch, a practical option is to outsource it.
“Do what you do best and outsource the rest.”
- Peter Drucker
What is outsourcing?
Outsourcing is the strategic practice of delegating tasks or entire functions to a qualified external provider. This provider can be a freelancer, an agency, or even another company specializing in the specific service you need. Essentially, it's hiring someone else to handle a portion of the workload.
A Time Management Powerhouse
So how does outsourcing directly impact your time management strategy?
Prioritization: Outsourcing allows you to prioritize and focus on matters that need your utmost attention by delegating tasks that can be handled by others.
Task Delegation: Identifying and delegating repetitive, time-consuming tasks to qualified providers frees you (and your on-site team) for bigger-picture thinking.
Improved Workflow: When workload is streamlined, it creates a smoother workflow. Outsourcing eliminates bottlenecks caused by trying to handle everything alone.
Maximizing efficiency
Outsourcing call center operations ensures optimal productivity is maintained or even increased without overburdening yourself or your internal resources. Here's a list of some tasks that are offloaded from you or your team.
Customer inquiries and requests
Technical support
Billing and payment support
Data reporting and analysis
Set up, management and maintenance of the call center
Hiring, training and payroll of call center employees
Even businesses with partially or fully automated facilities require a live person to respond to concerns. In most cases, that person does not have to be you.
At the end of the day
Every call and every customer deserves immediate attention because they are the bread and butter of the business. But owners or on-site managers don't need to be a jack-of-all-trades or a one-(wo)man show. By outsourcing operational tasks like call handling, you can enhance business efficiency. Time is your most valuable asset. Invest it wisely.
As a call center service provider, Nitro Impact can take care of customers off-site allowing you and your team to focus on high-impact activities that require your physical presence, business expertise and strategic thinking.