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How To Take Back Your Time
One of the ways to free up your schedule and reclaim control of your time is delegation - one of the 4Ds of time management. Business owners delegate tasks to their managers, while managers delegate to employees in the back office or at the frontlines. But what if you have a very small team? Or worse, you are the one-(wo)man team!
How Call Centers Help Businesses Grow
The bottom line is: businesses grow through increased revenue. A call center helps drive income in many ways. Check out our list of how a call center generates revenue for a company.
Unlocking The Value of A Call Center
Call centers, one of the call-handling strategies for many businesses, are much more than a place for fielding customer inquiries. They can be a powerful asset for companies of all sizes. Here's how well-run call centers are adding value to any organization.
Call Handling Strategies: Ring It On!
Customers are ringing in. How do you answer? Here’s a comparison of 4 call handling strategies and their impact on your business.
Phone Calls: Still Relevant in the Digital Era?
In the era of emails, chatbots, live chat and online bookings, is phone call handling still relevant to your business's customer experience?