Check out our insights
Outsource Without Losing Customer Trust and Brand Identity
Small- and medium-sized enterprises (SMEs) express fears that outsourcing would make them look “corporate” and impersonal, instead of the friendly, local neighbourhood business. The concern about erosion of brand identity and customer trust is completely valid, and it’s also completely solvable.
Elevating CX with After-Sales Support
Do your existing customers bring in added revenue to your business? If they’re not, then your after-sales support may be lacking. Find out what after-sales support is, why it’s essential, and how to execute it to your business advantage.
Maximize Revenue: Capturing Customers and Sales Beyond Business Hours
In a highly competitive business landscape, customer convenience is a key differentiator. While traditional business hours are crucial, the reality is that potential customers often search and make decisions outside of these times. Because the majority of likely clients are busy during business hours, they frequently browse their options during early mornings, evenings, or weekends, when conventional business operations have ceased. Limiting customer engagement to a fixed schedule can result in lost sales and missed opportunities.
The Customer Journey Goes Digital
Almost every establishment is going all out with digital marketing to attract customers. But much like in the physical world, the digital space is not all about self-promotion. It also involves welcoming and providing customers’ needs throughout their journey with the business. So what’s the digital journey like for self-storage customers?
How Call Centers Help Businesses Grow
The bottom line is: businesses grow through increased revenue. A call center helps drive income in many ways. Check out our list of how a call center generates revenue for a company.
Unlocking The Value of A Call Center
Call centers, one of the call-handling strategies for many businesses, are much more than a place for fielding customer inquiries. They can be a powerful asset for companies of all sizes. Here's how well-run call centers are adding value to any organization.
Call Handling Strategies: Ring It On!
Customers are ringing in. How do you answer? Here’s a comparison of 4 call handling strategies and their impact on your business.
