Check out our insights
Why Nitro Impact vs Big Call Centers for Self-Storage
Exceptional customer service is paramount in something so personal as self-storage. When considering outsourcing crucial touchpoints, many businesses face a choice: partner with a massive, generalist Business Process Outsourcing (BPO) company or choose a specialized partner. What are the advantages of opting for a dedicated expert over a large, impersonal BPO?
Why Outsource to the Philippines?
While outsourcing presents compelling advantages, some businesses hesitate or reject the idea upfront. Two burning questions usually arise: How can you trust an overseas service provider? Why outsource to the Philippines in particular?
Outsource Without Losing Customer Trust and Brand Identity
Small- and medium-sized enterprises (SMEs) express fears that outsourcing would make them look “corporate” and impersonal, instead of the friendly, local neighbourhood business. The concern about erosion of brand identity and customer trust is completely valid, and it’s also completely solvable.
ORM: Protecting Your Digital Footprint
When people need a product or service, their reflex action is to search online. Depending on how specific the search query is, there could easily be tens to hundreds to thousands of results at a potential customer’s fingertips. When there’s a buffet of options, guess what’s the next action customers take? They check out what other people are saying about the products or services of different businesses. It’s in this stage of the customer journey where a business’s online reputation management (ORM) comes into play.
Elevating CX with After-Sales Support
Do your existing customers bring in added revenue to your business? If they’re not, then your after-sales support may be lacking. Find out what after-sales support is, why it’s essential, and how to execute it to your business advantage.
Seamless Move-ins Through Technology and Customer Support
In real estate and self-storage, after shopping around and coming to a decision, the next chapter in the customer journey is the move-in process. This critical touchpoint significantly shapes customer perception and plays a vital role in fostering long-term loyalty. A positive beginning can lead to satisfied tenants, increased retention rates, and valuable word-of-mouth referrals.
Harness The Power of Lead Follow-Up in Real Estate and Self-Storage
Generating leads is only the first step towards securing revenue for any business. However, many companies fail to capitalize on their leads due to poor follow-up strategies. Without proper follow-up processes, businesses essentially invest in lead generation only to abandon prospects before they've had sufficient opportunity to convert. This represents wasted marketing dollars and lost revenue potential. This is particularly problematic for small and mid-sized operations where marketing budgets are often limited.
Maximize Revenue: Capturing Customers and Sales Beyond Business Hours
In a highly competitive business landscape, customer convenience is a key differentiator. While traditional business hours are crucial, the reality is that potential customers often search and make decisions outside of these times. Because the majority of likely clients are busy during business hours, they frequently browse their options during early mornings, evenings, or weekends, when conventional business operations have ceased. Limiting customer engagement to a fixed schedule can result in lost sales and missed opportunities.