Why Outsource to the Philippines?
In dynamic markets where either growth or downsizing is at play, businesses explore various strategies for optimizing their operations and effectively managing costs. One such strategy is outsourcing, which involves delegating specific business functions to external third-party providers. While outsourcing presents compelling advantages, some businesses hesitate or reject the idea upfront. In this article, we answer two burning questions that usually arise:
How can we trust an overseas service provider?
Why should we outsource to the Philippines in particular?
How Can You Trust an Offshore Service Provider?
Trust begins with choosing the right outsourcing partner. Identify reputable companies with relevant industry experience and a strong track record. Assess their expertise, infrastructure, and technological capabilities.
Trust is built on transparency. You and your outsourcing partner should discuss and agree on the following from the outset and review regularly.
Detailed onboarding processes
Clear SLAs (Service Level Agreements)
Regular performance reporting
Full visibility into employee performance and call recordings
Read more about addressing outsourcing concerns
Why Trust a Company in the Philippines?
1. Long-standing Global Reputation for Outsourcing Excellence
The Philippines has firmly established itself as a premier global hub for Business Process Outsourcing (BPO). It has witnessed remarkable growth in its BPO sector, making substantial contributions to its national economy. At the end of 2024, the revenue generated by the Philippine BPO market reached an impressive $38 billion. This thriving industry employs a vast and expanding workforce, currently exceeding 1.8 million skilled professionals. The significant revenue and large employment figures within the Philippine BPO industry indicate a mature and well-developed infrastructure. The extensive experience and investment in the sector often translate to well-defined processes, a deep pool of skilled professionals, and a stable business environment conducive to successful outsourcing partnerships.
The Philippines is one of the top global outsourcing destinations, trusted by Fortune 500 companies and small-to-midsize businesses alike. Apart from Fortune 500 companies, Canadian firms like Telus, Sun Life, Manulife, and the Royal Bank of Canada (RBC) are among the thousands of companies that have not only outsourced voice services but also high-value business functions, demonstrating the Philippines' capability to handle complex and sensitive tasks.
2. Specialized Support for Niche Industries Like Self-Storage and Real Estate
Outsourcing companies in the Philippines are no longer just "call centers." Today, you’ll find highly trained teams specialized in industries like real estate and self-storage, ready to manage lead inquiries, sales and rental support, payment processing, customer care, and more, at a quality level that rivals local hires.
3. Strong Educational and Work Ethic Foundations
With strong English proficiency, a deep cultural alignment with North America, and a service-first mindset, Filipino teams have consistently delivered exceptional results for decades. The Philippines boasts a highly skilled, university-educated workforce, many with business, communications, and real estate backgrounds. This talent pool is known for adaptability, professionalism, strong work ethic, and and customer-centric approach.
4. Cost Savings Without Quality Compromise
You get access to skilled talent for up to 60% less than hiring domestically, allowing you to reinvest savings into expanding your business, improving services, or boosting marketing, without sacrificing quality.
Final Thoughts
Outsourcing to the Philippines can be one of the smartest growth moves your business ever makes. The success stories of numerous American and Canadian companies across various sectors are powerful testimonials to positive outcomes that can be achieved through outsourcing to the Philippines. While trust concerns are understandable, they can be effectively addressed through a strategic and diligent approach to selecting the right outsourcing partner.
As an offshore staffing provider for over a decade now, you can trust Nitro Impact to be your ideal partner in the Philippines. Of course, you don’t just take our word for it. Let’s meet and we’ll share with you how we’ve been helping our clients scale their business. We’d love to help yours, too!